Each and every one of our technicians are trained and experienced. Our head technician, Pat, has been providing quality service at Derrel's for more than 12 years. A recent addition to our staff, James, joined our experienced team in 2014. James attended and completed training at the BERNINA headquarters in Illinois in February 2015.
On all Bernina machines that we provide service and repair for, we offer Platinum Service Contracts for three years. This covers the labor only. If your machine were to need more service and repair, you would only have to pay for parts under our Platinum Service. You are able to bring your machine in as many times as you need to within the three year service period. For exact pricing and additional information about our Platinum Service, contact us.